Thank you for choosing SKILLS GALLERY for your artful acquisitions. Our commitment is to ensure a seamless and secure delivery experience for your cherished pieces. Please review our shipping policy below:
Domestic Shipping (Pakistan): - Delivery Time: Your artwork will be carefully prepared and shipped within 3 to 5 business days from the date of purchase. - Shipping Partners: We collaborate with reliable local carriers to guarantee safe and timely delivery to your doorstep. - Shipping Fee: Enjoy complimentary shipping on all orders within Pakistan.
International Shipping: - Delivery Time: For international orders, please allow 1 to 2 weeks from the date of purchase for your artwork to reach its destination. - Shipping Partners: We work with trusted global shipping partners to ensure the safe and timely arrival of your artwork. - Customs and Duties: Please note that international customers are responsible for any applicable customs duties or taxes.
Order Tracking: - Once your order is dispatched, you will receive a confirmation email containing a tracking number. This will allow you to monitor the progress of your shipment in real-time.
Packaging: - Each artwork is packaged with the utmost care to ensure it arrives in pristine condition. We use industry-standard materials to protect your investment during transit.
Shipping Address: - Please provide accurate and complete shipping information during the checkout process to prevent any delays or issues with the delivery of your artwork.
Delivery Concerns: - If you encounter any issues with the delivery of your order, please contact 0323-3656523/ skillsgallery66@gmail.com for prompt assistance.
At SKILLS GALLERY, we value your satisfaction and aim to make the art acquisition process as enjoyable as possible. Thank you for choosing us to adorn your space with creativity and expression.
Note: Shipping times may vary due to factors beyond our control, such as customs processing times or unforeseen delivery challenges. We appreciate your understanding and patience.*
Refund Policy
**Refund Policy for Damaged Artwork**
At SKILLS GALLERY, we take great pride in delivering exceptional artworks that inspire and captivate. Your satisfaction is our utmost priority. In the unfortunate event that your artwork arrives damaged, we have established a straightforward refund policy to ensure a swift resolution.
**Damaged Artwork:** - If your artwork arrives visibly damaged or with any quality issues, please contact our customer support team within **5 days** of receiving your order.
**Refund Process:** 1. **Documentation:** To initiate the refund process, please provide clear photographs of the damaged artwork and the packaging it arrived in. This documentation is crucial for our records and to expedite the resolution.
2. **Contact Us:** Reach out to 0323-3656523/ skillsgallery66@gmail.com. Include your order number, a description of the damage, and attach the provided photographs.
3. **Review and Approval:** Our team will promptly review your case. Once the damage is confirmed, we will initiate the refund process.
**Refund Options:** - You may choose between a full refund of the purchase amount or a replacement of the damaged artwork, depending on your preference and the availability of the original piece.
**Return Shipping:** - In cases of damaged artwork, we will cover the return shipping costs. Our customer support team will provide you with detailed instructions on how to return the damaged item.
**Timelines:** - Refunds for damaged artworks will be processed within **7 business days** of approval.
**Contact Information:** - For any concerns or inquiries regarding damaged artwork and refunds, please contact 0323-3656523/ skillsgallery66@gmail.com.
We appreciate your understanding and cooperation in following this refund policy. Our goal is to ensure that you have a positive and satisfactory experience with SKILLS GALLERY. Thank you for entrusting us with your art acquisition.
*Note: This refund policy is specific to circumstances involving damaged artwork. For other inquiries, please refer to our general Terms and Conditions.*
Cancellation / Return / Exchange Policy
**Cancellation Policy**
At SKILLS GALLERY, we understand that circumstances may change, and we aim to provide a transparent and accommodating cancellation policy to ensure your satisfaction. Please review our cancellation policy below:
**Cancellation Timeframe:** - Orders can be canceled within **12 hours** of placing the purchase. After this period, your order may have entered the processing or shipping phase, and cancellations may not be feasible.
**Cancellation Process:** 1. **Contact Us:** If you wish to cancel your order, please reach out to our customer support team as soon as possible via email at skillsgallery66@gmail.com or by phone at 0323-3656523. Include your order number and a brief reason for cancellation.
2. **Confirmation:** Our team will review your request and confirm the cancellation if it falls within the specified timeframe.
**Refund for Canceled Orders:** - If your order is canceled within the allowed timeframe, a full refund will be issued to the original payment method.
**Exceptions:** - Custom or personalized artworks may not be eligible for cancellation once the creation process has begun. Please check with our customer support team for specific details regarding your order.
**Late Cancellation:** - Cancellation requests received after the 12-hour window may be subject to a processing fee or may not be eligible for a full refund. Our team will assess the situation on a case-by-case basis.
**Contact Information:** - For cancellation requests or inquiries, please contact our customer support team at skillsgallery66@gmail.com/ 0323-3656523.
We appreciate your understanding and cooperation in following this cancellation policy. Our goal is to provide you with a positive experience at SKILLS GALLERY. If you have any questions or concerns, please don't hesitate to reach out to our dedicated customer support team.
*Note: This cancellation policy is subject to change, and the terms mentioned here may be updated. Please refer to the latest version of our policies for the most accurate information.*
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